Intelligent Tanning Systems

Intelligent Tanning Systems

Tanning Bed $70.1 A tanning bed or sunbed is a device emitting ultraviolet radiation (typically 95 UVA and 5 UVB, +/3) used to produce a cosmetic tan. Regular tanning beds use several fluorescent lamps that have phosphor blends designed to emit UV in a spectrum that is somewhat similar to the sun. Smaller, home tanning beds usually have 12 to 28 100 watt lamps while systems found in salons can run from 24 to 60 lamps, each consuming 100 to 200 watts.There are also high pressure tanning beds that generate primarily UVA with some UVB by using highly specialized quartz lamps, reflector systems and filters. These are much more expensive, thus less commonly used. A tanning booth is quite similar to a tanning bed, but the individual stands while tanning and the typical power output of booths is higher. Author: Surhone, Lambert M./ Timpledon, Miriam T./ Marseken, Susan F. Binding Type: Paperback Number of Pages: 92 Publication Date: 2010/07/15 Language: English Dimensions: 6.00 x 9.02 x 0.22 inches

Hybrid Architectures for Intelligent Systems $414.14 Hybrid architecture for intelligent systems is a new field of artificial intelligence concerned with the development of the next generation of intelligent systems. This volume is the first book to delineate current research interests in hybrid architectures for intelligent systems. The book is divided into two parts. The first part is devoted to the theory, methodologies, and algorithms of intelligent hybrid systems. The second part examines current applications of intelligent hybrid systems in areas such as data analysis, pattern classification and recognition, intelligent robot control, medical diagnosis, architecture, wastewater treatment, and flexible manufacturing systems. Hybrid Architectures for Intelligent Systems is an important reference for computer scientists and electrical engineers involved with artificial intelligence, neural networks, parallel processing, robotics, and systems architecture. Author: Kandel, Abraham/ Langholz, Gideon/ Zadeh, Lotfi A. Binding Type: Hardcover Number of Pages: 420 Publication Date: 1992/02/21 Language: English Dimensions: 10.30 x 7.32 x 1.12 inches

Design of LogicBased Intelligent Systems $191.69 Principles for constructing intelligent systemsDesign of Logicbased Intelligent Systems develops principles and methods for constructing intelligent systems for complex tasks that are readily done by humans but are difficult for machines. Current Artificial Intelligence (AI) approaches rely on various constructs and methods (production rules, neural nets, support vector machines, fuzzy logic, Bayesian networks, etc.). In contrast, this book uses an extension of propositional logic that treats all aspects of intelligent systems in a unified and mathematically compatible manner.Topics include: Levels of thinking and logic Special cases: expert systems and intelligent agents Formulating and solving logic systems Reasoning under uncertainty Learning logic formulas from data Nonmonotonic and incomplete reasoning Questionandanswer processes Intelligent systems that construct intelligent systemsDesign of Logicbased Intelligent Systems is both a handbook for the AI practitioner and a textbook for advanced undergraduate and graduate courses on intelligent systems. Included are more than forty algorithms, and numerous examples and exercises. The purchaser of the book may obtain an accompanying software package (Leibniz System) free of charge via the internet at leibnizsystem.com. Author: Truemper, K./ Truemper, Klaus/ Truemper Binding Type: Hardcover Number of Pages: 352 Publication Date: 2004/05/20 Language: English Dimensions: 9.62 x 6.42 x 0.88 inches

Intelligent Decision Support Systems $79.66 High Quality Content by WIKIPEDIA articles Intelligent Decision Support Systems (IDSS) is a term that describes decision support systems that make extensive use of artificial intelligence (AI) techniques. Use of AI techniques in management information systems has a long history, indeed terms such as Knowledgebased systems (KBS) and intelligent systems have been used since the early 1980s to describe components of management systems, but the term Intelligent decision support system is thought to originate with Clyde Holsapple and Andrew Whinston in the late 1970s. Flexible manufacturing systems (FMS) and medical diagnosis systems can also be considered examples of intelligent decision support systems. Author: Surhone, Lambert M./ Tennoe, Mariam T./ Henssonow, Susan F. Binding Type: Paperback Number of Pages: 112 Publication Date: 2010/08/19 Language: English Dimensions: 6.00 x 9.02 x 0.27 inches

Adaptive and Intelligent Systems (Paperback) $189.45 This book constitutes the proceedings of the International Conference on Adaptive and Intelligent Systems, ICAIS 2011, held in Klagenfurt, Austria, in September 2011. The 36 full papers included in these proceedings together with the abstracts of 4 invited talks, were carefully reviewed and selected from 72 submissions. The contributions are organized under the following topical sections: incremental learning; adaptive system architecture; intelligent system engineering; data mining and pattern recognition; intelligent agents; and computational intelligence.

Intelligent Systems $34.09 No Synopsis Available

Swarm Intelligent Systems [Paperback] $255.07 Systems designers have learned that many agents cooperating within the system can solve very complex problems with a minimal design effort. In general, multiagent systems that use swarm intelligence are said to be swarm intelligent systems. Today, these are mostly used as search engines and optimization tools. This volume reviews innovative methodologies of swarm intelligence, outlines the foundations of engineering swarm intelligent systems and applications, and relates experiences using the particle swarm optimisation. Series Title: Studies in Computational Intelligence Series Number: 26 Binding Type: Paperback Number of Pages: 206 Publication Date: 2010/11/23 Language: English Dimensions: 9.21 x 6.14 x 0.44 inches

Intelligent Systems Design and Applications $476.35 The proceedings of the Third International Conference on Intelligent Systems Design and Applications (ISDA 2003) held in Tulsa, USA, August 1013. Current research in all areas of computational intelligence is presented including design of artificial neural networks, fuzzy systems, evolutionary algorithms, hybrid computing systems, intelligent agents, and their applications in science, technology, business and commerce. Main themes addressed by the conference are the architectures of intelligent systems, image, speech and signal processing, internet modeling, data mining, business and management applications, control and automation, software agents and knowledge management. Author: Franke, Katrin/ Koppen, Mario/ Abraham, Ajith Series Title: Advances in Soft Computing Series Number: 23 Binding Type: Paperback Number of Pages: 650 Publication Date: 2003/12/01 Language: English Dimensions: 9.30 x 6.14 x 1.42 inches

Foundations of Intelligent Systems $221.44 This book constitutes the refereed proceedings of the 16th International Symposium on Methodologies for Intelligent Systems, ISMIS 2006. The book presents 81 revised papers together with 3 invited papers. Topical sections include active media humancomputer interaction, computational intelligence, intelligent agent technology, intelligent information retrieval, intelligent information systems, knowledge representation and integration, knowledge discovery and data mining, logic for AI and logic programming, machine learning, text mining, and Web intelligence. Author: Esposito, Floriana/ Ras, Zbigniew W./ Malerba, Donato Series Title: Lecture Notes in Artificial Intelligence Series Number: 4203 Binding Type: Paperback Number of Pages: 767 Publication Date: 2006/11/13 Language: English Dimensions: 9.34 x 6.16 x 1.13 inches

Intelligent Information and Database Systems $105.59 The twovolume set LNCS 5990 and LNCS 5991 constitutes the refereedproceedings of the Second International Conference on IntelligentInformation and Database Systems, ACIIDS 2010, held in Hue City, Vietnam, in March 2010.The 94 revised papers presented presented together with 2 keynotelectures were carefully reviewed and selected from 330 initialsubmissions. The papers are thematically divided into two volumes; thefirst includes all the contributions mainly related with intelligentdatabase systems, data warehouses and data mining, intelligentinformation retrieval, technologies for intelligent information systems, and applications of intelligent systems. The second volume collects thepapers related with Webbased systems for data management, autonomoussystems, collaborative systems, tools and applications, multiple modelapproach to machine learning, and modeling and optimization techniquesin information systems, database systems and industrial systems. Author: Nguyen, NgocThanh/ Le, Manh Thanh/ Swiatek, Jerzy Series Title: Lecture Notes in Artificial Intelligence Series Number: 5990 Binding Type: Paperback Number of Pages: 476 Publication Date: 2010/04/16 Language: English Dimensions: 9.40 x 6.10 x 1.10 inches

Swarm Intelligent Systems $269.24 Systems designers have learned that many agents cooperating within the system can solve very complex problems with a minimal design effort. In general, multiagent systems that use swarm intelligence are said to be swarm intelligent systems. Today, these are mostly used as search engines and optimization tools. This volume reviews innovative methodologies of swarm intelligence, outlines the foundations of engineering swarm intelligent systems and applications, and relates experiences using the particle swarm optimisation. Author: Nedjah, Nadia/ Macedo Mourelle, Luiza de/ Mourelle, Luiza De Macedo Series Title: Studies in Computational Intelligence Series Number: 26 Binding Type: Hardcover Number of Pages: 206 Publication Date: 2006/07/28 Language: English Dimensions: 9.21 x 6.14 x 0.50 inches

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Future Intelligent Information Systems (Hardcover) $712.21 2010 First International Conference on Electrical and Electronics Engineering was held in Wuhan, China, December 4-5. Future Intelligent Information Systems book contains eighty-five revised and extended research articles written by prominent researchers participating in the conference. Topics covered include Tools and Methods of AI, Knowledge Discovery, Information Management and knowledge sharing, intelligent e-Technology, Information systems governance, and Informatics in Control. Intelligent Information System will offer the state of art of tremendous advances in Intelligent Information System and also serve as an excellent reference work for researchers and graduate students working with/on Intelligent Information System.

Naturally Intelligent Systems $41.99 For centuries, people have been fascinated by the possibility of building an artificial system that behaves intelligently. Now there is a new entry in this arena neural networks. Naturally Intelligent Systems offers a comprehensive introduction to these exciting systems. It provides a technically accurate, yet downtoearth discussion of neural networks, clearly explaining the underlying concepts of key neural network designs, how they are trained, and why they work. Throughout, the authors present actual applications that illustrate neural networks utility in the new world.Maureen Caudill is a consultant based in San Diego, and author of the popular Neural Network Primer articles in AI Expert. Charles Butler is a Principal Research Scientist at Physical Sciences Inc. in Alexandria, Virginia. Author: Caudill, Maureen/ Butler, Charles Series Title: Bradford Books (Paperback) Binding Type: Paperback Number of Pages: 314 Publication Date: 1992/09/08 Age Level: 22 UP Language: English Dimensions: 8.97 x 5.98 x 0.77 inches

The Handbook on Reasoning-based Intelligent Systems (Hardcover) $401.44 This book consists of various contributions in conjunction with the keywords ?reasoning? and ?intelligent systems?, which widely covers theoretical aspects to practical ones of intelligent systems. Therefore, it is suitable for researchers or graduate students who want to study intelligent systems generally.

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Enhancing Contact Center Intelligence

By Jose Allan Tan

Peter F. Drucker once said that a company which owns 30 percent market share knows only 30 percent of the market. That company has no clue about the other 70 percent of the market.

Having been in the IT industry for 20 years I can tell you, with certainty, that Drucker is even wrong about that 30 percent (at least in Asia anyway). For years, I worked for IT vendors and every day business managers complain that they don't know enough about their customer to guarantee security for themselves and the company.

How to win new business from existing customers as well as potential ones is every company's call-to-arms each day. The most common approach for touching those opportunities is the contact center. Whether it's an in-house operation or outsourced, there is a growing dependency on these entities to bring in the dough.

What irks me about this is that contact centers are becoming the single largest repository of data for which little is being mined beyond the campaign. For example, if an agent receives a call asking for helpdesk support, the agent's task is to clear the support call as quickly as possible. For an outbound campaign such as telemarketing, the goal is to make as many calls as possible from a prospect list. In either case the communication that happens during the period when the customer is engaged with the agent is just as important as the final outcome.

Contact center agents do this day in and day out.

One caveat though is that with the proliferation of contact centers throughout the region, you can expect a growing disparity in the level and quality of service delivered by each. For sure the larger providers are able to leverage best practices, tools and experience. The mom-and-pop type contact centers, however, offer flexibility in campaigns and willingness to work the extra mile.

Added extras

Roger Woolley, senior vice president of Marketing and CMO at Autonomy Etalk, believes that organizations need a combination of traditional performance tools and intelligence-based functions to get the most from their contact centers. "While delivering quality service within the contact center is certainly a key to success, it is critical that the organization be able to analyze and understand their customers on a deeper level based upon daily communication," says Woolley.

This level of analysis enables the responsibility of customer service improvement to be expanded to the rest of the organization, making back-office operations, product development, sales initiatives, promotions, and marketing a key part of the service initiative.

Jaehoon Wee, vice president of ASEAN and Korea for Genesys Telecommunications Labs, notes that many call centers in Asia operate as processing centers, where customer requests and queries are processed and day-to-day questions are answered.

The issue here is that as the quality of customer handling falls, this may well impact the company's ability to sell products or services in the long run.

A research study of consumer attitudes and how Asia-Pacific Contact Centers are managing self-service titled "Contact Centre Realities" reported that 85 percent of consumers said they would stop using a company's product or service based on a bad call center experience. Conversely, 76 percent of consumers stated that they would buy from a company again based on a good call center experience.

"Customer service strategies must be adapted to meet the needs of this increasingly sophisticated customer base, one that can easily defect to the competition," adds Wee.

Contact center technologies like CTI, vXML-based IVR systems, advanced call-routing, virtual call centers and workforce management have enabled customer service executives to consistently enhance service for customers while simultaneously reducing costs. However, the most profound improvements have come from those, which have provided unprecedented opportunities to serve customers at greatly reduced cost, and make organizations more readily accessible to the general public.

Wee advices that "no matter what the size of the business, companies need to implement more business-driven customer service strategies. These strategies allow you to automatically identify callers and incorporate customer segmentation to deliver business value across both inbound and outbound communications to your customers, creating revenue-generating opportunities."

Woolley concurs and adds, "Most organizations have not been able to track, manage, or access most of their unstructured data. This includes web pages, audio files, emails, chats, and documents that are scattered throughout the enterprise. And for businesses that record customer interactions, the amount of unstructured data is constantly increasing. Without a way to process and share this data, businesses are missing out on critical sales, marketing, and service opportunities."

Adding intelligence to deepen experience

How would you like it if the person on the other end of the line is able to quickly answer your queries and respond to you in a manner befitting a long-time acquaintance?

Some contact centers now incorporate business intelligence (BI) tools and processes into the arsenal of technologies to deepen the information derived from the contact center database. BI tools help to improve the management of contact centers, and provide deeper insight into how these complex systems work (or sometimes don't work!). However, Wee warns that BI tools are only as useful as the level of expertise in the domain-specific metrics that are available. Unless one is measuring and analyzing the most relevant metrics, BI tools will yield little useful insight (this is true in any industry).

"BI technologies combined with information from an Intelligent Contact Center helps provide a multi-dimensional view of the customer that allows the examination of purchasing, sales, or preference trends with valuable qualitative data directly from the customer," says Woolley.

Another aspiring strategy has to do with understanding the context of the data and arriving at relevant information that can be used to make business decisions.

Meaning Based Computing enables users to search and access information across the organization, no matter where it is located or what format it is in. This technology is unique because it searches for data based on its inherent meaning, not just by a key word or phrase that exists in the file. This allows users to not only find more relevant data, but also to access information they didn't even know existed.

Woolley notes that MBC provides a competitive advantage because "it processes data in real-time, it delivers actionable information that can be applied to decision-making processes, product and service development, and creative business strategies."

Genesys' Wee concurs. "Meaning Based Computing allows computers to understand the relationships that exist between disparate pieces of information and perform sophisticated analysis operations with real business value, automatically and in real-time," he says.

Properly understood and executed, meaning based computing provides call center agents or business managers with valuable supporting material and even richer customer intelligence to apply to their business and customer-service objectives.

Whichever technology or processes you want to adopt, benefits can only be realized if the whole organization understands what the problems are, what the customers want, what the technology or process change is meant to achieve, and why it is important for the whole operation to take the change seriously.

Failing that, you may start looking for something better to do.

About the Author

Jose Allan Tan is a technologist-market observer based in Asia. A former marketing director for a storage vendor, he is today director of web strategy and content director for Questex Asia Ltd. He also served as senior industry analyst for Dataquest/Gartner and was at one time an account director for a regional PR agency.

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